SM Lost Business Report overview
Function acronym: SMROL
Use this report to review information about Sales Order Entry transactions that were short-shipped orders or canceled orders that were assigned a lost business reason.
Short-shipped orders are those orders where the quantity shipped is less than the quantity ordered and no back order was created for the difference.
You can sort this report by customer, reason, vendor/product line or taken by. You can use the report ranges to isolate factors, such as stock replenishment or customer service issues, that may be contributing lost business.