Sales Entry Processing Acknowledgment Report overview

You can send acknowledgments or the customer can request them for their files. Printing acknowledgments has no effect on the stage of the order.

Order acknowledgments can also be used to confirm order changes. For example, if products are substituted or back ordered, you may want to acknowledge these changes with the customer so they are aware of what they will receive.

An order is marked with an acknowledgment date when an acknowledgment is processed using either the range or list option in the Sales Entry Processing Acknowledgements Report. When you process an acknowledgment using the range option, the system checks for an acknowledgment date, and if there is an acknowledgment date, another acknowledgment is not processed. When you process an acknowledgment using the list option, the system does not check for an acknowledgment date, so the acknowledgment is always processed and the acknowledgment date is updated. You can view the acknowledgment date on the Sales Order Master List Report.

The acknowledgments can be printed in standard or non-standard formats. You select the print format you prefer in SA Administrator Options-Documents-Sales Orders-Printing in the Acknowledgements section. Options can be selected for both acknowledgement and quote order forms generated when you run Sales Entry Processing Acknowledgement Report. You can also print the headings on the acknowledgment or suppress them. If you do not to print the headings, the document name prints so you can identify the document. If you have custom, preprinted forms, do not print the headings.

Pick tickets, invoices, acknowledgments, and bills of lading will use either the bill-to address or ship-to address specified on the sales order header, which defaults from the Customer Setup or Customer Ship To Setup record. If the sales order header contains a language code, the corresponding product descriptions, addons, and terms are incorporated. Order discounts, restock charges, addons, core charge and any other associated amount are listed on the acknowledgment and calculated into the invoice total.

If more than one product cross-reference record exists and one record is a customer product cross-reference and another is a non-customer product cross-reference, then an extra line with the customer product cross-reference prints on acknowledgments, pick tickets, and invoices when the non-customer product cross-reference is entered in Sales Order Entry. The customer product cross-reference set up in Product Extended Product Cross Reference Setup prints just below the line that prints for the non-customer product cross reference.

If the product is a build on demand kit, all the components are printed on the acknowledgments. If substitutes, upgrades, or superseded products are chosen, the original product is also included on the acknowledgment.

The Print option in KP Component Setup and Print on Invoice option in Product Setup determines whether kit group components are printed on invoices and acknowledgments. Both must be selected to list components on invoices and acknowledgments.

If you print an acknowledgment for a direct order, 'Order Acknowledgement - Direct Order' is displayed on the document. Orders which contain Line DOs are distinguished by "**Direct Order**" printed for each line, and the message **Drop Ship** is printed for the Ship Point.

When you print an acknowledgment for an original order that has been tendered and back orders exist, this message is printed on the original order. If the original order is canceled, the message is not printed.

Full Amount Tendered For All Orders: ########.##

***Back Order/Release Exists***

For all order types, the amount tendered also appears on the original order. If a rounding difference exists on an order, it increases or decreases the down payment totals and invoice totals.