Setting up Unavailable Reason codes

If your company uses standard reasons why a product is not available for sale, you can set up those reasons in SA Table Code Value Setup.

For example, typical reasons can be due to needed repair, weather damage, quality assurance inspection hold. The system uses the additional information specified for these table types to control inventory and prevent customer service representatives from selling inventory that is not available for sale.

Caution: 
While these reasons are user-defined and typically customized for your company, be aware that if you use Total Warehouse Logistics (TWL), there are some restrictions. To facilitate return merchandise (RM) entry and ensure the correct unavailable reason is downloaded with the order, set up these codes to match TWL's Reason Unavailable codes. Because TWL controls inventory, it also controls the codes that it uses to manage inventory. TWL uses specific “reason” codes to determine how to handle stock that is unavailable for sale. These reasons are hard-coded in TWL. Therefore, to synchronize TWL with Distribution SX.e, you must set up specific codes in SA Table Code Value Setup that coincide with TWL’s reason codes.

See About the TWL Interface.

Note:  If you run Infor WMS, you can map your Unavailable Reason codes to your WMS hold codes in the unavailableinventory.properties file.

See the Infor Distribution SX.e Integration Guide for Infor WMS.

  1. Select System Administrator > Setup > Table Code Value.
  2. Select Reason Unavailable.
  3. Click New.
  4. Specify a reason.
  5. Optionally, specify a description.
  6. Click Save.
  7. Optionally, specify the unavailable reason type and EDI unavailable type.
  8. Click Save.
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