Entering a return merchandise order
Use these instructions to enter a return merchandise (RM) order when a customer returns items from an invoiced or paid order.
On a return, you can specify an invoice number to create a credit memo (CM) for the invoice. You must enter an RM for each credit memo you want to create. The invoice number must be for a stock order (SO), counter sale (CS), blanket release (BR), or direct order (DO) order that has been invoiced. If you do not specify an invoice number, a miscellaneous credit (MC) is created.
If the customer is returning items on a CS or SO, follow the instructions for handling returns on a CS or SO.
If the customer returns the whole or most of the order, use the Copy function in Sales Order Entry to copy the original order to a Return Merchandise (RM) order. Then, make adjustments.