Original Promise Date

The Original Promise Date on sales orders is equal to the Promise Date until the Promise Date is changed. The Original Promise Date is stored on the order header and can be viewed on the Customer Order Settings view if you have personalized your view to display it. It can also be added to the Sales Order Entry Banner, Line Item, and Line Item-Extended views. The Original Promise Date is displayed in Sales Order Inquiry on the Totals or Line Detail-Extended views, regardless if you personalized your Sales Order Entry views.

As with the Promise Date, if you change the Original Promise Date in the Customer Order Settings view, the change is applied to the Original Promise Date on all lines. If you change the Original Promise Date, the Promise Date is updated to match it. If you change the Original Promise Date on a line, the Promise Date for that line only is updated. An exception is made for JIT orders. The system still uses the Promise Date, not the Original Promise Date, to determine when a pick ticket is printed and the order is shipped.

Note: The Original Promise Date can be changed in Add or Change mode. The option, Allow Maintenance of Original Promise Date, in SA Operator Setup-OE Entry Options, controls whether a user can change the Original Promise Date in Change mode. We recommend that you limit the operators who have the ability to change the Original Promise Date after an order is created. This security control ensures that your service level analysis reflects accurate data.

Just In Time orders

If an order has a disposition of JIT, any change to a line’s Original Promise Date is applied to the Promise Date on the line. The change is also applied to the Promise Date and Original Promise Date on the order header. If the Original Promise Date is changed on the header, the message ‘Flush Required Ship, Promised, and Orig Promised Dates’ is displayed. You can choose to apply the date change to All Lines, Lines Equal to Original, or None.

Inquiries and reports

The Original Promise Date is displayed in Sales Order Inquiry on the Totals or Line Detail-Extended views, regardless if you personalized your Sales Order Entry views. It also appears on the Sales Master List Report.

You can run the SM Service Level Analysis Report to include orders with a specific order disposition. Select the disposition using the option, If Special, (J)IT, (S)hipComplete, (W)ill Call, (T)ag&Hold, or (A)ll. If you select Special or Both, you can use the first option to specify a special transaction type, such as JIT.

Select the option If Promised, Use Original Promised? to run the SM Service Level Analysis Report using the Original Promise Date or the current Promise Date. If you select Promised or Both for the option Use (R)egShip, (P)romised, or (B)oth, you can specify whether to use the original promise date. If you select Yes for the If Promised, Use Original Promised? option, the original promise date appears on the report output with an ‘o’ indicator.