Sales Order Entry - Advanced Line Entry - Core Return field descriptions

Select this option if the customer purchased the re-manufactured product, but is returning it for credit. The associated implied core charge is automatically entered on the next line for the same negative quantity as the re-manufactured product.

You must then allocate the return against active original orders that contain the same re-manufactured product to accurately reverse the journal entries. If the number of available allocations is sufficient, you can select the order on the Core Allocation page. If the quantity on order is greater than the available allocation quantity, this message is displayed: Reduce Order Qty or Perform a Core Buy. Insufficient Qty Avail for Allocation.

Select this option if the customer is returning a dirty core product that was purchased from you. You must then allocate the dirty core return to a sales order that contains a corresponding re-manufactured product. You can allocate the return against the current order or another order. If you allocated against the current order, the order can be in the Ordered or Picked stage. If you allocated against another order, it must be in the Ordered stage.

Select this option if the customer is returning a dirty core product that is a valid substitute for the re-manufactured product's associated dirty core. A Product Extended Product Cross Reference Setup record that identifies the substitute product for the dirty core product is required.

When you specify the substitute product on the return line, it is processed as though it was the original dirty core product. Allocation is required. The orders that are listed on the Core Allocation page contain the re-manufactured product that correspond to the original dirty core product. You must allocate the substitute dirty core product to an order that contains the original product’s associated implied core charge.

This option is not available if you are editing a return line for dirty core on a service order from Infor Service Management.

Select this option if the customer is returning a dirty core product that was not previously purchased from you. You are 'buying' it from your customer to return it to the vendor for credit.

Typically, you must have authorization to perform a core buy. The authorization point, To Return a Product as a Core Buy, provides security for this action. If a service order from Infor Service Management contains a dirty core that is returned as a core buy by default, authorization is not required.