Managing invoice processing exceptions

Use Sales Pre-Invoice Exceptions Report and Sales Invoicing Exception Inquiry to identify and resolve any invoice processing exceptions before running Sales Entry Invoice Processing Report at the end of the day.

  1. Select Sales > OE Reports > Pre-Invoice Exceptions.
  2. Specify the printing information and desired ranges.
  3. For the report options, specify these values:
    Only Shipped Orders?
    Select Yes to process only orders in Stage 3-Shipped, or No to process orders in Stage 2-Picked and Stage 3-Shipped.
    Enter a List of Order #s?
    Select Yes to enter a specific list of order numbers, including orders in Stage 1 (Ordered). Leave the default No to process orders based on the ranges you specified.
    Run For Ser(V)ice, (S)ales Order, (B)oth
    Specify V to print invoices and warranty claims for sales orders that are tied to active Service Repair Orders (SRO). Specify S to print only sales orders that are not tied to SROs.
    Create Stock Adjustments at Invoicing?
    Select Yes and if the quantity on hand goes negative, a stock adjustment transaction is written to the internal ICET table during Sales Entry Invoice Processing Report to bring the quantity on hand back to zero. Select No to not make stock adjustments, and this exception is created: “Stock Adjustment Needed, Make Proper Changes”.
    Delete Today's Existing Exceptions?
    Select Yes to delete any previous exceptions created if the Sales Pre-Invoice Exceptions Report was already run today and invoices reflect the current date. Select No if you already ran the Sales Pre-Invoice Exceptions Report for the current day, but did not review and resolve any of the exceptions. This creates exceptions for any new sales order invoices created since the previous report was generated.
  4. Click Save to run the report.
  5. Select Sales > Inquiry > Invoicing Exception.
  6. Select Order Entry in the Exception Type field.
  7. Select the current Invoice Run Date and click Search.
  8. Select and review each exception in the grid.
  9. To correct exceptions for sales orders, select the invoice exception in the grid and click Maintain Single Order.
    If the order is in stage 1-Ordered or 2-Picked, the order is accessed in Sales Order Entry, if you have security to maintain orders. Make any necessary changes to resolve the exception and save the order. Close Sales Order Entry.
    If the order is in stage 3-Shipped, the order is accessed in Sales Shipping Feedback Entry. Make any changes and click Update. Close Sales Shipping Feedback Entry.
    If the exception cannot be corrected in Sales Shipping Feedback Entry, unship the order and then maintain it in Sales Order Entry.
  10. Repeat steps 8-9 until all exceptions are corrected.
  11. Repeat these procedures throughout the day to resolve all invoicing exceptions before Sales Entry Invoice Processing Report is run at the end of the day.