ItemRecommender context applications

When you specify a product in Sales Order Entry or Sales Customer Product Inquiry, these context applications display ranked product recommendations:

• ItemRecommender(UpSell)

  Products that are similar to the specified product are displayed. They are not necessarily higher-priced products, but instead alternate products to provide customers with options. For example, if the specified product was a rubber bicycle tube with a specific valve, recommended upsell products might include a latex tube with the same valve or a rubber tube with a different valve.

• ItemRecommender(CrossSell)

  Products that other customers have purchased in addition to the specified product are displayed. In the bicycle tube example, recommended cross-sell products might include a valve extender or an air pump.

Both the context applications show the product names of recommended products. Depending on the ItemRecommender(UpSell) configuration, the price and product description might also display. The recommended products are informational only. If the customer agrees to purchase an upsell or cross-sell product, you must manually add the product to the sales order.

The Item Recommender context applications are only available if Distribution SX.e is integrated with Infor Coleman AI Platform and the context applications are configured.