Customer lockbox dummy customer

When the Customer Entry Lockbox Import Report is run, any payment transactions that cannot be matched to a valid customer account are posted as unapplied cash against the fictitious customer account number. The fictitious number is specified in the Dummy Customer for Unmatched Checks field. The fictitious customer record is updated when these conditions are met:

• A Customer Lockbox Setup record cannot be matched to the invoice/customer.
• Invoice transaction data is not contained in the import flat file.
• One of these conditions are met:
  • The Lockbox Post Type field in Customer Setup-Credit is blank.
  • Invoice transactions in the import cannot be matched to a valid customer.
  • The same invoice number can be matched to multiple customers.

If you receive lockbox transmissions that do not contain invoice transactions and Lockbox Post Type in Customer Setup is not blank, or you expect to receive NSF checks, then you must set up an Customer Lockbox Setup record for each customer.

If the Post/Update Imported Transactions field is set to No, the check payment is suspended and remains in the Customer (AR) batch file until you change the customer number in Customer Lockbox Entry.