Entering a debit memo for a customer

Use a debit memo to increase the amount of an existing invoice that could not be applied in Sales Order Entry because payment was received against the invoice. For example, if there are freight charges to add to the invoice, enter a debit memo for the amount of the freight charge.

  1. Select Customer > Entry > Customer Transaction.
  2. Click OK to open a journal.
  3. Specify the customer number, and then select Debit Memo in the Type field.
  4. Indicate the transaction type and invoice number to which to apply the debit.
  5. Click Next.
  6. Specify a number for the debit memo in the Invoice field.
  7. Specify the amount of the debit.
  8. Indicate whether the invoice is disputed.
  9. Specify the invoice date.
  10. Accept or change the terms.
  11. Specify a reference.
  12. Click Next.
  13. To specify offset accounts and amounts, click Add.
  14. To apply the amount by percentages or to apply the entire proof amount, click the appropriate button.
  15. When the proof amount is 0.00, click Save.
  16. Close the window to exit the function and close the journal.
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