Dealing with Failed Postings
A ledger posting may fail at either of two stages.
When a ledger posting is performed from an Order Fulfilment transaction, and so a journal is created in Financials, it carries out the following two stage process:
- The transaction creates a record affirming that a ledger posting must be performed.
- The ledger posting details are created, and then posted to Financials, and a journal is created via Ledger Import.
A ledger posting may fail at either of these stages.
After this process has been run, you can use a control desk to identify any failed postings. You can then review these postings and amend as required, so that they can be posted successfully to the Financials module.
Select Recover Failed Postings (RFP) from to display a selection of parameters form which enables you to select a range of dates for the transactions, or to select all the available transactions. Click .
Unposted Ledger Details
The Unposted Ledger Details form shows details of the failed ledger postings for the parameters entered on the previous form. It also shows the reason for the failure.
Actions
The following options are available from the menu:
-
Select this action to display the Control Desk Filter Selection form which enables you to reselect the filter.
-
Select this action to return to the parameters form where you can select a range of dates for the transactions.
-
Select this action to display the Control Desks In-Tray showing details of all the failed postings shown on the Unposted Ledger Details form. You can then amend or re-post all records.
-
Highlight the required line and select this option. The details of the selected failed posting are then displayed on the Control Desks In-Tray. You can then amend or re-post the highlighted records.