Troubleshooting

The information included in this section will help you to resolve problems encountered during the integration configuration process.

Why has a BOD not been received?

I have sent a BOD from SunSystems, and it appears in my Outbox, but it has not been received by the other integrated system, or a BOD has been sent from the other integrated system, and it appears in their Outbox, but I have not received it in SunSystems.

In order to determine the cause of problems experienced in the processing of BODs such as those shown above, check the following points:

Has the integration been set up correctly? Check the information given in the section Integration Configuration, earlier in this guide. For example, has a business unit been associated with the configuration in Integration Configuration (INC)?
Do the available BODs match across the different parts of the setup? That is, the same BODs must be present in the following areas:
- ION Desk Connection Point
- ION Desk Document Flow Modeler, accessed using Model > Connect > Document Flow. Select the relevant line and click Details.
- SunSystems > Integration Data Management (INM).
What do the error logs say?
- In the Connection Point details in ION, the option Properties > Polling > Delete Processed Messages should be set to False until you are sure your system is set up correctly, and produces no errors. If this is set to True, then processing messages are deleted and cannot be investigated.
- In ION Desk, select Manage > Connect > Error BODs to check the messages and investigate the cause of the problem. For more information, refer to the ION Desk documentation.
- In SunSystems > Integration Error Log (INL) check the message log when SunSystems has attempted to send a BOD, but has been unable to do so. This function enables you to fix a specific error and select Reprocess. This Error Log also shows BODs which SunSystems has received, but has been unable to process.