Contacting Infor Technical Support

If you continue to experience problems, contact your designated Support Centre as outlined in your Software Maintenance Agreement. If you are supported by Infor, go to the Infor Support Portal at https://concierge.infor.com and create a support incident.

You can search for known issues in the Support Knowledgebase on Infor Support Portal. Often a solution can be found here before contacting Infor Support.

When contacting Infor Support, you must provide:

  • the SunSystems serial number and version number, which are displayed in SunSystems Help
  • the platform operating system version and service pack or patch level
  • the database and version
  • a brief description of the circumstances relating to the problem
  • details of the steps to replicate the problem
  • any saved error message files, as appropriate.