General installation problems
An error message or unexpected software behaviour are indicators of an installation problem. The most likely causes are:
- Insufficient user credentials
- Prerequisites not complete or correctly installed
- Incorrect installation settings
- Incorrect access control such as network settings or folder permissions
- Incorrectly set IP address
- Changes made to the registry settings that are used by SunSystems
- Insufficient account permissions for database access
- Insufficient service account where the Log on as a service role is not set.
About the setup program
Background settings are specified by the user and validated by the setup program, during installation. Changing settings after installation will cause errors and unexpected behaviour in SunSystems.
The condition of an error, or unexpected response to a request, is described in an error message. To save the error message text to a file, click . A member of technical support can then analyze the contents of the file.
After saving an error message, you are given the option to continue working in SunSystems, or to abort. If you choose to continue, SunSystems operates normally as far as possible; if the error is too severe, it aborts automatically.