Troubleshooting hints

There are several troubleshooting hints that will assist you when analyzing a problem:

• Take copies of error messages. They contain important information and technical support staff will require details.
• Do not assume too much about the possible cause of the problem, or you might overlook any evidence.
• Work carefully through the problem and ensure that you can duplicate it. Assemble the evidence in readiness to pass it on to a member of the technical support staff.
• Confirm if the problem happens in other applications, on other user’s machines, or only on one machine.
• Do not assume anything; check plugs, connections and cables.