Contact management

The Contact Management page shows a list of users with CSSP access for your company.

Users with the Admin role can edit users' access privileges and personal information. Users with the Basic role cannot view the Contact Management page.

Note: Disabled fields cannot be edited through CSSP directly. These fields can be edited by Contact Administrators in Infor Concierge under Administration > Manage Contacts. To find your Contact Administrators, go to Profile > My Profile in Infor Concierge.

These tabs are displayed on the Contact Management page:

  • Customer Contacts is for customer contacts that are registered for your company on Infor Concierge. Users are synchronized from Infor Concierge every hour.
  • Partners is for organizations with which your company is partnered.
  • Infor Managed Services is for contacts from the Infor Managed Services organization, including Customer Experience Managers and CareFor Services.