Contact management

The Contact Management page shows a list of users. Users with the Admin role can edit users' access privileges and personal information. Users with the Basic role can only view the Contact Management page.

Users are synchronized every hour.

Note: Editing is disabled for certain fields in CSSP. Instead, these fields can be edited by contact administrators in Infor Concierge under Administration > Manage Contacts. To find your contact administrators, go to Profile > My Profile in Infor Concierge.

These tabs are displayed on the Contact Management page:

Customer Contacts: Shows customer contacts who are registered for your company on Infor Concierge. Users are synchronized from the Infor Concierge system to CSSP every hour. You can view your organization’s administrator contacts in Infor Concierge from Profile > My Profile > Company Administrator.
Partners: Shows organizations with which your company is partnered.
Infor Managed Services: Shows contacts from the Infor Managed Services organization, including customer experience managers and CareFor Services contacts.