Blackout periods and lead time for suite and environment refresh

There are certain limitations around when a refresh can be scheduled. If a refresh is required during an unavailable time, go to Infor Concierge and create a support case. These limits may apply to both CloudSuite and environment refreshes.

Some CloudSuites require that refreshes must be scheduled a certain number of days in advance. If a product requires a lead time, it should be documented in the product's refresh documentation.
There are times where refreshes cannot be scheduled, such as during holidays or maintenance windows. These are called blackout periods and each one should be communicated in advance by the CloudSuite teams.
Each CloudSuite defines time frames, or windows, in which refreshes can take place. There is a limit to the number of total refreshes across all organizations that can be scheduled during a certain window on a certain day. If that limit has been exceeded for a given window, you are not be able to schedule a refresh within it.