How to provision an optional product

A user with the Admin role can provision an Optional Product.

  1. Sign in to CSSP.
  2. Select Multi-Tenant > Optional Products.
  3. From the Select Product list, select the product to provision. To learn more about each product in the Select Product list, refer to your CloudSuite’s documentation library on https://docs.infor.com.
  4. From the Select Tenant list, select the tenant where you want to provision the product.
  5. Click Provision. This launches the automation to provision the product and integrate it with the rest of your CloudSuite(s).
  6. Monitor the provisioning status from the Provision History table.

    You can reach these statuses:

    • Queued: Some other ongoing activity (such as a refresh or provisioning action) is blocking the product from being provisioned, and it will launch automatically upon the conclusion of that action.
    • Launched: The provisioning activities are in progress.
    • Success: The provisioning completed successfully and you can use the new product.
    • Failure: Provisioning failed and requires remediation by Infor Cloud Operations. If it remains in this state for more than 48 hours, please submit a case through Infor Concierge to request assistance from the product’s support team.
    • Partial Success: Provisioning was partially successful but integration with one or more CloudSuite(s) was not totally successful. The application may or may not work as intended. If it does not work as intended, click the hyperlink in the Status column to get more details about how to request support.