Sign-in FAQs

This section answers common questions about CSSP sign-in issues.

Is there a direct sign-in link for CSSP?

No. Access CSSP through Infor Concierge.

When I connect to CSSP, the page loads and then an error message is displayed. What causes this issue?

In most cases, your account is not configured as a Contact for your company. Work with your company's administrators to add your account as a Contact in Infor Concierge. Access to CSSP is available within one hour after the account is added.

I am a Partner who accesses CSSP for a client company. CSSP does not display an option to sign in to the client company. How do I get access?

The client company's administrators must add your account as an Authorized Partner Contact. Search this guide for instructions about adding an Authorized Partner Contact.

I am part of IMS and access CSSP for a client company. CSSP does not display an option to sign in to the client company. How do I get access?

The client company's administrators must add your account as an Infor Services Contact. Search this guide for instructions about adding an Infor Services Contact.