SFTP user types

There are two types of SFTP users, defined in the following two sections.

Customer contact assigned SFTP user

An SFTP user account assigned to a customer contact. A customer contact can have only one SFTP user account assigned to it.

System SFTP user

An SFTP account not linked to a customer contact.

SFTP user name and password requirements

The user name and password requirements for an SFTP Service are explained in the following sections.

User name requirements

The user names for all SFTP users must satisfy these requirements:

  • The user name must contain fifty characters or less.
  • The user name can include both letters and numbers.
  • These special characters are allowed: _ (underscore) and - (hyphen).

Password requirements

The passwords for all SFTP users must satisfy these requirements:

  • The password must be at least 8 characters in length.
  • The password must contain characters from three of these four categories:
    • English uppercase characters (A through Z)
    • English lowercase characters (a through z)
    • Numbers (0 through 9)
    • Non-alphanumeric characters such as !, $, #, and %