Contact management

The Contact Management page shows a list of users with CSSP access for your company.

An admin user can edit users' access privileges and personal information. Basic users cannot view the Contact Management page.

Note: Disabled fields cannot be edited through CSSP directly. These fields can be edited by Contact Administrators in Infor Concierge under Administration > Manage Contacts. To find your Contact Administrators, go to Profile > My Profile in Infor Concierge.

These tabs are displayed on the Contact Management page:

  • Customer Contacts is for customer contacts that are registered for your company on Infor Concierge. Users are synchronized from Infor Concierge every hour.
  • Partners is for organizations with which your company is partnered.
  • Infor Managed Services is for contacts from the Infor Managed Services organization, including Customer Experience Managers and CareFor Services.