Cross-region refresh

Most refreshes can be made across regions, such as a data refresh from a US tenant to an EU tenant. There are two principles to follow to comply with international data privacy laws and protect customer data:

• A cross-region refresh cannot be performed with a PRD source tenant. Instead, you must follow a three-step process which ensures that the correct controls are in place.
  • Refresh the production tenant to another tenant within the same region. That tenant is referred to as the intermediate tenant.
  • After that refresh completes, perform whatever steps are required to hide or mask all the personally identifiable information (PII) on the intermediate tenant.
  • Submit a refresh request where the source is the intermediate tenant, and the target is the cross-region tenant.
• For any cross-region refresh, all personally identifiable information (PII) must first be hidden or masked. You are prompted to confirm that all PII is hidden or masked before a refresh request can be placed.