Automating the add users service request using SFTP

You can use the SFTP feature to automate the Add Users service request. As part of manual Add Users service request process, you are required to upload a CSV file from CSSP. You can drop a file to a specific SFTP folder to be automatically processed as a service request by CSSP.

  1. Create an SFTP user and assign it to a contact. You must assign the SFTP user to a contact otherwise CSSP invalidates the file upload request.
  2. Connect to the SFTP site with the user credentials created in step one.
  3. Create an AddUsers directory under /defaults/service-requestsdirectory.
  4. CSSP processes Add Users CSV files after they are dropped to the AddUsers directory. You can now build automation to drop the Add Users CSV instead of manually launching it.

The contact associated with the SFTP user receives notification on the service request status. You can monitor the status on the Service Request page.

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