Infor CloudSuite Service Status Page
The Service Status page indicates when an environment, service, or critical functionality that is associated with a service is unavailable because of a major incident or maintenance activity. The Service Status page also shows the history of recent incidents and upcoming maintenance that is scheduled in the next seven days.
If you notice a service interruption for any of your Cloud environments that is not reflected on the Service Status page, you can submit a case through Infor Concierge. In the case description mention that there is a system outage.
The Service Status page is displayed in these locations:
- Within CSSP and Infor Concierge, through the menu
- On https://status.infor.com/
For most status-related events, for example Planned maintenance or Service Interruptions, in addition to the status being displayed on the he Service Status page, a notification is sent to customer contacts who subscribe to email notifications or SMS alerts. More information on subscribing to notifications can be found in the Contact Management section of the CloudSuite Self-Service Portal User Guide on https://docs.infor.com/en-us/.