My Links for Smart Help

Smart Help allows customers to add links to their own content web pages for most application screens.

The My Links channel can be used to add links to customer-owned web pages, such as a customer's learning library, Wiki pages, and so on.

For example, a customer has their own Knowledge Base website. The user can use the My Links channel to add a link to a specific KB article to a specific screenID. That way, users throughout the tenant can open their KB article directly from Smart Help.