Disabling JSON simulation formats in Smart Help

Note: These instructions should only be used if you are only using Infor Smart Help.

In 2024.10, an enhancement was released that allowed users to view simulations and different simulation formats inside the UAP Materials channel. You can click these different simulations to display the content directly inside Smart Help.

With this enhancement, there is a chance that JSON formatted simulations are available in the UAP Materials channel for a simulation. The JSON simulation may cause confusion to customers. Until a fix can be released in 2025, we strongly recommend removing JSON simulations from Smart Help.

To remove JSON simulations from Smart Help in UAP:

  1. In UAP, select Administration > Publishing Output Settings.
  2. Click your name in the upper right corner of the interface.
    Note: If you have JSON showing up and IN Application help and a JSON output you can disable it.
  3. Select Open Management Center from the menu.
  4. Click the Administration link/cog.
  5. Select Publishing Modify Publisher utility settings.
  6. Deselect In-Application from the Output Settings page.
  7. Click Save.
    Caution: 
    After saving the new output settings, an Author must go in and open the UAP Document in the Authoring tool. When it is opened, they need to re-checkin and republish the document on the UAP Server. After this is accomplished, the In-Application (JSON output) no longer displays in Smart Help.