How Smart Help works

ION API Gateway and ION API Request Calls are used to search content repositories and retrieve information that matches content for a corresponding screen. A requirement for configuring Infor applications in OS Portal is to implement and pass Infor Business Content (IBC) messaging. These IBC messages contain unique screen IDs and logical IDs that correspond with a specific screen in a specific application.

When a specific logicalID and screenID are linked to an application, we can link content to that unique logicalID/screenID combination. As a user navigates an application, content with the matching logicalID/screenID combination is displayed in the Smart Help pane.