Smart Help content categories

Smart Help can be mapped to various content repositories, including Infor product documentation, Knowledge Base articles, training materials, and customer documents. This table shows the content types that are currently available and their source:

Content type	Content source	Example
Product documentation	docs.infor.com website	A task topic or page overview from our documentation on the docs.infor.com website
Knowledge Base articles	Infor Concierge/Infor Support Portal (Service Now in 2024.x)	Knowledge Base articles from Infor Concierge/Infor Support Portal (Service Now in 2024.x)
UAP materials	Infor User Adoption Platform (UAP)	Content and simulations from UAP. UAP requires a license.
Customer documents	Infor Document Management	Content is created by you or your company uploaded from Infor Document Management, such as a PDF or a training video