User experience in OS Portal

This list shows some of the key features for Smart Help in OS Portal.

Content in collapsible sections

In Infor OS Portal, Smart Help simultaneously shows all of the available content channels in sections that can be expanded or collapsed. Previously, Smart Help was divided into two tabs with two sections in each tab. Smart Help only had one content channel at a time. Now, each channel is displayed as a section in the Smart Help widget.

Content in the frame

In OS Portal, content is displayed in the frame of the Smart Help widget pane. You can remain in the Infor application without navigating away from your work in the product. For example, when you click a link from Smart Help, the content is displayed inside the widget instead of in a new window.

Smart Help can also play video content such as MP4s in the Smart Help frame for tutorials or trainings without leaving the application.

Resize the panel

You can resize the Smart Help widget to show more of the content. For example, if you play a video or review a help topic from docs.infor.com, you can expand the Smart Help pane to view more.

Pop the panel out

Click the Popout icon on the Infor Portal screen to enlarge the pane into a window.

Improved messaging

Smart Help in OS Portal has clearer messaging when content is not available, not enabled, or not supported. This provides users with a better understanding of why content is not available or if an error occurs in the widget.