Returns

Select the check box from the list in the Order History tab to mark the items for return.

The check box is available for items on order lines where the Line Type value is 0, 1, or 2, and for lot controlled items. Core Items cannot be returned.

When you return items, you can select to copy the prices and discounts from the dialog box.

Note: This feature is not available for Price Guidance.

You can select several lines simultaneously, and change the quantity.

When at least one check box is selected, a new button RETURN SELECTED is displayed. Click this button to open the New Order Details dialog box. To indicate that they are being returned, the selected items are added to the order with a negative order quantity.

Note: The RETURN SELECTED button is only available for customers with Customer Type = Contractor in Infor Sales Hub, and Properties > General > Simple returns setting enabled with a valid stock location selected.