Setting up parameters for Problem Reporting

  1. Select Setup > Customer Profiles.
  2. Click Add. The Customer Profile page is displayed.
    Note: You can modify the existing customer profile by using the Edit option corresponding to the facility.
  3. Select or review the facility for which the customer profile is created.
  4. Specify this information in the Problem Reporting section
    Current DPR ID
    The next ID assigned when a DPR is created.
    DPR Response Window Days
    The duration for the supplier to send a response corresponding to the DPR.
    DPR Corrective Action Form
    The document that the supplier must use to send the corrective action for a DPR.
    Note: 

    You can use the Add option to browse and select the document.

    DPR Quantity Variance
    The tolerance percentage to indicate the over and under quantities permissible, to generate the DPR.
    Note: This value is applicable when the DPR Auto Generation is selected for the supplier.
    DPR Response Required
    The option to select the suppliers who must send a response to the DPR.
    Note: You can set this field to Selected Suppliers... to select the suppliers using the Edit List option. The DPR Settings page is displayed.
    DPR Auto Generation
    The option to select the suppliers for whom the DPR is generated automatically when a delivery issue is identified.
    Note: You can set this field to Selected Suppliers… to:
    • Select the suppliers using the Edit List option. The DPR Settings page is displayed.
    • Modify the reason codes using the Edit Reason Codes option. The Reason Codes page is displayed.
    Auto Publish DPR (during Auto Generation)
    Indicates whether the DPR auto-generated are published automatically.
    Current DMN ID
    The next ID assigned when a DMN is created.
    DMN Containment Response Window Days
    The duration for the supplier to send a containment plan corresponding to the DMN.
    DMN Corrective Response Window Days
    The duration for the supplier to send a corrective action plan corresponding to the DMN.
    DMN Corrective Action Form
    The document that the supplier must use to send the corrective action for a DMN.
    DMN Auto Generation
    The option to select the suppliers for whom the DMN is generated automatically when a non-conformance material is identified.
    Note: You can set this field to Selected Suppliers…., to select the suppliers using the Edit List option. The DMN Settings page is displayed.
    DMN Containment Response Required
    The option to select the suppliers who must send a containment plan corresponding to the DMN.
    Note: You can set this field to Selected Suppliers…., to select the suppliers using the Edit List option. The DMN Settings page is displayed.
    DMN Corrective Response Required
    The option to select the suppliers who must send a corrective action plan corresponding to the DMN.
    Note: You can set this field to Selected Suppliers…., to select the suppliers using the Edit List option. The DMN Settings page is displayed.
    DMN Reject Tag Number Mandatory
    Indicates whether the reject tag number is required for a DMN.
    Current PPAP ID
    The next ID assigned when a Production Part Approval Process (PPAP) is created.