Sending response for the Defective Material Notice

Use this page to send a response to the Defective Material Notice (DMN).

Note:  You can modify only the DMNs with the status Pending.
  1. Select Defective Materials > View DMNs. The View Defective Material Notices search criteria page is displayed.
  2. Specify the criteria.
  3. Click Continue. The Defective Material Notices page is displayed.
  4. Click Edit corresponding to the DMN on the Pending DMNs tab. The DMN Edit page is displayed.
  5. Review this information in the header section:
    Facility
    The name of the location from where the demand for the parts is raised.
    Ship To
    The location to which the parts are shipped.
    Supplier
    The name of the supplier responsible for supplying the part.
    Part Number
    The code of the part.
    Part Description
    The description of the part.
  6. Review this information on the Header Information tab:
    DMN ID
    The code of the DMN.
    Reject Tag Number
    The code for the batch of parts for which the non-conformance is identified.
    Receipt Number
    The receipt number corresponding to the part associated with the DMN.
    Receipt Date
    The date on which the receipt is published.
    Sample Quantity
    The quantity of the part that is sampled.
    Rejected By
    The name of the user (customer) who identified the non-conformance for the part.
    Reason Code: Description
    The code and description of the cause for the non-conformance.
    PO Number
    The purchase order (PO) number associated with the part.
    Warning Only
    Indicates whether the defects identified are considered to evaluate the supplier performance.
    Note:  The defects are considered for supplier performance evaluation only if this value is set to No.
    Received Quantity
    The quantity of the part specified as received by the customer.
    Rejected Quantity
    The quantity of the part rejected by the customer.
    Quantity Non-Conforming
    The quantity of the part non-conforming to the required standards.
    Rejected Date
    The date on which the parts are rejected.
    Source of Defect:Description
    The code and description of the source where the non-conformance is identified.
  7. Specify this information on the Supplier Information tab:
    Supplier Authorization
    The code of the supplier (user) who authorizes the disposition for the part.
    Return Authorization Number
    The code to indicate that the batch of defective parts can be returned.
    Phone
    The contact number of the user specified in the Supplier Authorization.
    Authorization Date
    The date on which the disposition is authorized.
  8. Specify this information on the Action Information tab:
    Containment Response Required
    Indicates that the containment plan is required to isolate the problem.
    Containment Response Due Date
    The due date to publish the containment action plan.
    Containment Plan
    The description of the containment actions to isolate the impact of the problem.
    Containment Date
    The date on which the containment plan is published.
    Containment Status
    The status of the containment action plan. Possible values:
    • Accepted
    • Rejected
    Customer Feedback
    The customer feedback for the containment action plan.
    Root Cause
    The potential cause of the problem.
    Corrective Response Required
    Indicates that the long-term measure (corrective action) is required to prevent the occurrence of the problem.
    Corrective Response Due Date
    The due date to publish the corrective action plan.
    Corrective Plan
    The corrective action plan with details of all the phases of the problem-solving process.
    Corrective Date
    The date on which the corrective action plan is published.
    Corrective Status
    The status of the corrective action plan. Possible values:
    • Accepted
    • Rejected
    First Corrected Shipment Date
    The date on which the first shipment with the corrected parts is sent.
    Customer Feedback
    The customer feedback for the corrective action plan.
    Customer Template
    The customer-defined template used for the containment or corrective action form.
  9. Click Browse and select the file. Click Attach File, to attach the selected files.
    You can use the Delete option to delete the attached files.
  10. Click the Problem Description tab to review the details of the problem in the text box.
  11. Click the Disposition tab to review the disposition codes.
  12. Click the Claims tab to review the claim codes.
  13. Review this information on the DMN History tab:
    Date
    The date on which the DMN is created or modified.
    Action
    The type of action performed on the DMN.
    Responsible
    The name of the user responsible for the action.
  14. Click Update or Cancel.