Adding or modifying a cancellation reason

  1. Select Reservations > Reservations > Cancellation Reasons. The Cancellation Reasons page is displayed.
  2. Select a division and a site to which a cancellation reason must be added.
    Note: If you select the Master List site to add a cancellation reason, the cancellation reason is added to all the sites.
  3. Click New. The Edit Cancellation Reason page is displayed.
    Note: You can modify an existing cancellation reason, using the Edit option corresponding to the name of the cancellation reason.
  4. Specify this information:
    Cancellation Reason
    The reason for canceling the reservation.
    Visible In Guest Portal
    Select this check box to view the cancellation reason in the guest portal
  5. Click Save.