Configuring the credit card processes

  1. Select Settings > Reservation Financials > Manage Credit Card Guarantee and Payment Settings. The Credit Card Processing page is displayed.
  2. Select a division and a site.
    Note: The configured credit card is applied when a Stripe or Vantiv/Worldpay credit card processing account is linked to the selected division or site.
  3. Specify this information in the Credit Card Guarantee section:
    Require Credit Card Guarantee
    Select this check box to enable the system for storing the valid credit card record to book a reservation that has the number of guests greater or equal to the Guarantee Party Size.
    Guarantee Party Size
    The guaranteed number of guests for the reservation.
    Note: 
    • If you select the Require Credit Card Guarantee check box, a credit card is required for reservations that have equal or greater party size as specified in this field.
    • You can specify 0 as the value if the credit card of each reservation is guaranteed.
  4. Specify this information in the Credit Card Payment section:
    Require Credit Card Payment
    Select this check box to make a credit card payment mandatory when creating a reservation, with a balance due, through the Reservation Guest Portal.
    Note: To make a credit card payment mandatory, you must also configure Reservation Prices in the Manage Service Periods settings and select the Display Party Mix check box in the Manage Reservation Guest Portal Site Activation settings.
    Balance Due Payment Type
    The payment type used to create a reservation through the Reservation Guest Portal or. when the balance due of the selected reservation(s) is batch charged, using the Batch Charge Balance Due option on the Reservation List page.
  5. Specify this information in the Credit Card Deposit section:
    Require Credit Card Deposit
    Select this check box to mandate a credit card deposit when booking for the amount specified in the Deposit Due field.
    Deposit Party Size
    The number of guests for which a deposit payment is required.
    Note: If you select the Require Credit Card Deposit check box, a deposit is required for reservations that have equal or greater party size as specified in this field.
    Deposit Due
    The deposit amount charged for reservations.
    Deposit Due Payment Type
    The payment type used for a deposit made when a reservation is created through the Reservation Guest Portal.
  6. Specify this information in the No Show Fee section:
    Require No Show Fee
    Select this check box to send a notification to a guest that a no-show fee can be applied when the guest fails to attend the booked reservation.
    No Show Fee
    The fee that is charged for a No Show reservation.
    No Show Fee Payment Type
    The payment type used when no show fees is batch charged.
  7. Specify information related to deposits or no show fees being applied to guarantee reservations, in the Guarantee Instructions field.
    Note: This information is displayed to the guests who create internet reservations.
  8. Specify this information in the Credit Card Payment Receipt section:
    Send Email From
    The sender of the email related to the credit card payment receipt.
    Email Template
    The template of the email.
    Note: 
    • You must select an email template to send the receipt.
    • You can clear the selected email template, using the Clear Email Template option.
  9. Click Save.