Overview

The GenAI Assistant is a conversational interface powered by a Large Language Model (LLM). It enables users to engage in natural language interactions to retrieve enterprise data and perform specific tasks. The GenAI Assistant is a key component of Infor GenAI within Infor OS.

To enhance the assistant’s experience, SCP introduces a set of specialized agents that process user inputs and call the appropriate enterprise services. These agents work within defined parameters, ensuring that the GenAI Assistant can securely and efficiently access CloudSuite APIs to support a wide range of business functions. By structuring API calls and returning meaningful data, these agents enable users to complete tasks and obtain insights through a conversational interface without requiring direct interaction with underlying enterprise systems.

AI agents extend the capabilities of GenAI Assistant within this ecosystem by facilitating access to enterprise data and services through APIs. These agents are designed to interpret user queries and interact with Infor CloudSuites to retrieve relevant information or assist in executing transactions. Each agent is responsible for specific operations, ensuring users receive precise and structured responses.

Data Insights Agent

The Data Insights agent enables schedulers to analyze the active production schedule using natural language queries. It provides quick access to operational insights and ask questions about batch scheduling, changeover times, production quantities, order timelines and coupled flows.

End-of-Shift Reporter Agent

The End-of-Shift Reporter agent automatically generates structured shift handover reports based on a configurable report template. Reports can be saved to IDM and reused across sessions. Administrators define the template structure used for report generation.

Documentation Agent

The Documentation agent provides contextual answers to questions about PS functionality and configuration. Users can obtain information about:

  • PS model concepts
  • Parameters and settings
  • Configuration options
  • Product features and behaviour

This reduces dependency on external documentation and enables faster access to product knowledge.

All three agents operate in read-only mode. These agents can retrieve and present information, however, cannot:

  • Modify production schedules
  • Move batches
  • Trigger schedule recalculations
  • Perform any actions that alter system data

This ensures that production schedules remain unchanged while users gain valuable insights and assistance.