Requesting returns (RMA)

If users are assigned to a role where the Return Merchandize feature element is selected, then they can submit a request to return items in an order. Users can initiate a request from the Order History Details or Order History List page.

To begin a request, users select the check boxes for the items to return and then specify the quantity to return. After they enter a quantity, they click the Return Order button. They then specify the reason they are returning each item, and click the Proceed to Item Review button. After they review the information, they click Return Items to complete the request.

After users submit a return request, an order return notification is sent to the user who requested the return. The notification is also sent to the RMA approvers.

For information about setting up RMA functionality in the web shop, see Infor Rhythm for Commerce Administration Library (Cloud) and select Administrator > Web Shop Content and Functions > Order history, invoices, and other customer information > Return merchandize authorization (RMA).