Return merchandize authorization (RMA)
Customer and consumer users can submit a request to return items. Users can request a
return when they are assigned to a role where the feature element is selected.
When this feature is enabled, a button is displayed on the Order History List and Order History Details pages. Users specify the quantity to return, and then click the button. After they provide comments for each item that they are returning, they click the button. If the return information is correct, they click to complete the request.
After users submit a RMA in the web shop, an order return notification is sent to the user from the Rhythm Notifications Service. The notification is sent to the user who requested the RMA and to the RMA approvers. Specify the email addresses of RMA approvers on the Application Details form in the Business Center.