How the Notification Service sends notifications
If only one notification template exists for a notification type, the
template is used to format the notification when an event is triggered. If more than one
template exists for a notification type, a hierarchy is used to determine the template to use.
To determine the template to use, user-defined templates are evaluated for
these criteria:
- Notification type
- Locale of the recipient
- Site, if applicable
If no user-defined templates match all criteria, then the pre-designed templates are evaluated. If a pre-designed template matches all the criteria, then the pre-designed template is used.
If no pre-designed templates match all criteria, the template that is designated as the default template is used.
If a default template has not been designated, then the notification is not sent.