How notifications are sent

If only one notification template exists for a notification type, the template is used to format the notification when an event is triggered. If more than one template exists for a notification type, a hierarchy is used to determine the template to use.
To determine the template to use, user-defined templates are evaluated for these criteria:
  • Notification type
  • Locale of the recipient
  • Site, if applicable
If a user-defined template matches all criteria, then that template is used.

If no user-defined templates match all criteria, then the pre-designed templates are evaluated. If a pre-designed template matches all the criteria, then the pre-designed template is used.

If no pre-designed templates match all criteria, the template that is designated as the default template is used.

If a default template has not been designated, then the notification is not sent.