Designating the OrderRequest customer user

  1. Verify that the Submit cXML Order feature element is enabled for the role that you plan to assign to the customer user:
    1. In the Application Setup section of the Business Center, click Roles.
    2. Click the role that you plan to assign to the cXML customer user.
    3. Verify that the role type is Customer User.
    4. Verify that the Submit cXML Order check box is selected.
    5. Click Save.
  2. In the Users section, click Users.
  3. Click the user name of the cXML Order user.
  4. In the User Roles section, select the check box for the role where you enabled the Submit cXML Order feature element.
  5. Ensure that customer groups are not assigned to the user. The cXML Order customer user cannot be a multi-customer user.
  6. Verify that the user exists in Rhythm Portal:
    1. Sign in the web shop as an administrator.
    2. Select Admin > Control Panel.
    3. Click Users and Organizations.
    4. Verify that the user is listed.
  7. Click Save.