FAQs for multi-customer users

A multi-customer user can purchase products on behalf of more than one company.

What is a main customer?

When your user credentials are created, you are directly linked with one company. This company is your main company.

What is a default customer?

The default customer is the customer that you have selected to be active when you first sign in to the website. If you typically buy products for a particular customer, we recommend making this customer your default customer. If you have not selected a default company, your main company is used as the default.

How do I select a default customer?

There are two ways to select a default customer:

  1. Click the Customer arrow.
  2. Click Edit.
  3. Select the default customer.
  4. Click Save.

or

  1. Click the Company arrow.
  2. Click View Company List.
  3. Click Set as Default.
  4. Click SELECT.

What is an active company?

An active company is the company for whom you are buying products. The active company is displayed at the top of the website.

How do I select an active company?

  1. Click the Company arrow.
  2. Click View Company List
  3. Click the button next to the company to make active.
  4. Click SELECT.

When you change the active company, the shopping cart for the active company is loaded. The products that are available on the website are also updated to show only the products that the company can buy.