FAQs for regular users

Before you publish this information on your website, you should ensure that all of your users have permission to perform the functions that are described in the questions. For example, users must be assigned to a role with the Manage Template Orders feature element to create a template order.

Account management

Where do I sign up for an account (self-registration not enabled)?

To sign up for an account, contact your company’s administrator user. You cannot sign up for an account directly on the website. You must have an account to place orders.

Where do I sign up for an account (self-registration enabled)?

You can sign up for an account during checkout. Click the CREATE AN ACCOUNT button and follow the prompts in the form. After you submit the form, you can continue to checkout.

Can I edit my contact information?

You can edit your name and phone number. You cannot edit your billing address.

How do I upload a profile picture?

  1. Select My Account > Settings.
  2. In the Contact Information section, click Edit.
  3. Click Choose File. The size of the file that you select should be smaller than 300 KB.
  4. Click Save.

What is a default address?

Your default address is listed first in the Delivery Addresses list. If you do not select a different address when you check out, the default address is used. You can have only one default address.

  1. Select My Account > Settings.
  2. In the Shipping Addresses section, expand the information of the address that you are setting as the default.
  3. Select the Default check box.

What is a favorite address?

Favorite addresses are addresses that you use frequently. They are displayed immediately after your default address in the Delivery Addresses list.

  1. Select My Account > Settings.
  2. In the Shipping Addresses section, expand the information of the address that you are setting as a favorite.
  3. Click the star icon next to the address.

What is the Customer View toggle?

Use the Customer View toggle to hide the prices that you pay for products and show only the MSRP.

What is the Download Personal Data button?

Use the Download Personal Data button to download a file the personal information that we store in our database.

Job-specific blanket agreements

How do I select an agreement?

In the menu bar, click Select Agreement. Three agreements are displayed. Click the agreement you want to use, or click the View All Agreements link to view additional agreements that your company has negotiated.

Can I use more than one blanket agreement in my order?

No. If you want to buy items that are in different blanket agreements, you must place separate orders. You can combine items in a blanket agreement with items that are not in a blanket agreement in one order.

Order guides

What is an order guide?

An order guide is a list of items that you commonly order. You can use the guide to add items to the cart instead of browsing for individual products. If you have permission to do so, you can add items to a guide, delete items from a guide, or delete an entire order guide.

In the order guide, how are the quantities in the purchase history section calculated?

The total quantity of each item that is ordered by any user during a week is displayed. Weeks begin on Sundays and end on Saturdays. An order is considered in the calculation if it does not have one of these statuses:
  • Canceled
  • Deleted
  • Rejected
  • Unapproved

In the order guide, how do I view more purchase history information?

If more information is available, then a line with a shadow is used as the border of the purchase history section. To view more information, place your cursor in the purchase history section. Hold down the mouse button, and drag the section to the left or right to view additional weeks.

How do I edit an order guide?

You can make these edits to an order guide:
  • Add an item: On the Order Guide Details page, click the Add Product link. Use the item number, customer item number, or UPC to specify the item to add. Optionally, add order line notes. Click Add to add the item to the template.
  • Delete an item: On the Order Guide Details page, click the X button on the card that contains the item.

How do I delete an order guide?

Complete one of these actions:
  • On the Order Guide Details page, click the Delete Order link.
  • On the Order Guide List page, click the X on the row that contains the order guide.

How do I export an order guide to a file?

On the Order Guide Details page, click the Export link. The guide is exported to a CSV file.

How do I replace the items in a guide with items that my company has recently ordered?

  1. On the Order Guide Details page, click the Load Recent Products link.
  2. Specify in months the timeframe to consider. For example, if you specify 2, then items that users from your company ordered during the past two months are loaded into the Order Guide Details window.
  3. Click OK. The items in the order guide are replaced with the items from order history.

Template orders

What is a template order?

A template order is a saved order that you can place repeatedly. For example, if you order particular products every month, you can create a template order so that you do not have to recreate the order every month.
  1. Add the products to the shopping cart.
  2. On the Shopping Cart page, click Save Items as Template.
  3. Specify a name for the template order.
  4. Optionally, specify comments for the order.
  5. To save the template without item quantities, select the Set Quantity to Zero check box. To save the item quantities from the shopping cart, clear the check box.
  6. Click Save.

You can place a template order from the Template Order Details page. You can update the order quantities before submitting the order. If you do not want to add an item to the order, specify 0 as the quantity.

When you place the template order, you can either replace the products in the shopping cart with the products in the order, or add the products in the order to the products that are already in the shopping cart.

If you cleared the Set Quantity to Zero check box when you saved the template, you can also add the template to the cart from the Template Orders List page.

How do I edit a template order?

You can make these edits to a template order:
  • Add an item: On the Template Order Details page, click the Add Product link. Use the item number, customer item number, or UPC to specify the item to add. Specify a default quantity, and optionally add order line notes. Click Add to add the item to the template.
  • Delete an item: On the Template Order Details page, click the X button on the card that contains the item.
  • Update a default quantity: On the Template Order Details page, specify the new default quantity, and then click the Save link.

How do I delete a template order?

Complete one of these actions:
  • On the Template Order Details page, click the Delete Order link.
  • On the Template Order List page, click the X on the row that contains the order.

Ordering and checking out

How do I use a file to upload items to my cart?

First, prepare the file. The file must meet these requirements:
  • The file must be a CSV file that is UTF-8 encoded.
  • Each line in the CSV file corresponds to an order line.
  • Each line must start with the item number, followed by the separator character, followed by the quantity. If the Comments column is included in the File Upload interface, then you can also add comments. You can use either commas or semi-colons as the separator. You may be able to use a customer item number or international code in place of the item number. You can click the BY ITEM NUMBER tab to view the list of acceptable item numbers. The list of acceptable item numbers is displayed in the Item Number field.
  • To add a style item, you must specify the item number for the individual SKU. The item number for the parent item cannot be processed.
When your file is ready, perform these steps:
  1. Open your shopping cart.
  2. Click BROWSE FILES.
  3. Specify this information:
    Columns
    Specify the character that you use as a delimiter.
    Decimals
    Specify the character that you use for the decimal mark.
    Ignore zero or blank quantities
    When you select this check box, rows that contain a 0 or blank value in the quantity column are not validated and do not return errors. Clear this check box to validate all rows.
    My table has headers
    If your CSV file contains a header row, select this check box. The first row in the file is not validated.
  4. Click CONTINUE.
    Note: If you do not clear your browser cache, the delimiter and decimal options that you pick are automatically selected the next time that you upload a file.
  5. Open the CSV file. If you already had items in the cart, you can choose whether to merge the items in the cart with the items in the file or replace the items in the cart with the items in the file. The items in your file are added to your cart. If any errors are encountered, such as an invalid item number or invalid quantity, you are notified. You can correct any errors directly in your shopping cart and then add the items to your order. If you correct errors or make any other changes in your shopping cart, your CSV file is not updated. You must fix the file manually.

You can navigate away from the shopping cart page during the file upload. If you do navigate to a different page and then return to the shopping cart page, error messages are not displayed

During checkout, how do I update the items in my order?

In the Order Summary section, click the link that shows the number of products in your cart. A window that shows the items in your cart is displayed. Click the Edit Shopping Cart link to open your shopping cart. In the shopping cart, you can add, delete, and change the quantity of items.

How do I ship an order to multiple addresses? How do I select different shipping dates for items in my order?

To select shipping addresses and shipping dates:
  1. In the Shipping Information step of the checkout process, select the Customize Shipment check box.
  2. Select the items to ship to the first address.
  3. Select the shipping address and date for the items that you selected.
  4. Click Apply.
  5. Repeat this procedure for other items in your order.

How do I find the address that I want to use for my order?

If you use certain addresses frequently, you can set these addresses up as favorites. You can also search for an address directly from the Shipping Address menu. After you type a search term into the Shipping Address field, the list of addresses is filtered to match your search term.

Reviewing order information

How do the date filters work on the Order Details, Ordered Items, and Invoice List pages?

Invoices are filtered on invoice date. Orders and Ordered Items are filtered on order date.

If you leave the From field blank in the date filter, then all records with a date that is on or after January 1, 1970 are displayed. If you leave the To field blank, then all records with a date that is on or before the current date are displayed. To view all records, leave both the From and To field blank.

Finding stores

What happens when I open the Store Locator page?

If your browser can identify your location, then the map is focused on your location when you open the Store Locator page. If the browser cannot identify your location, then the map is zoomed out to show all stores.

How do I search for a store?

To search for a store, enter an address or location in the Enter a Query field. As you type, matches are displayed under the Enter a Query field. Select a location from the list, or specify a valid location. If you do not select a valid location, the map is not updated after you press Enter.

After you specify a valid address and press Enter, the list of stores is updated to show the stores that are closest to the address that you specified.

You can also filter the list by store type.