Return merchandise authorization (RMA)

In the web shop, customer and consumer users can now submit a request to return items. Users can request a return when they are assigned to a role where the Return Merchandise feature element is selected.

When this feature is enabled, a Return Order button is displayed on the Order History List and Order History Details pages. Users specify the quantity to return, and then click the button. After they provide comments for each item that they are returning, they click the Proceed to Item Review button. If the return information is correct, they click Return Items to complete the request.

After users submit a RMA in the web shop, an order return notification is sent to the user from the Rhythm Notifications Service. The notification is sent to the user who requested the RMA and to the RMA approvers. Specify the email addresses of RMA approvers on the Application Details form in the Business Center.

Activation

To activate this feature, use the Business Center and Rhythm Services.
  1. On the Role Details form in Business Center, select the Return Merchandise check box on roles whose users can return orders.
  2. On the Application Details form in the Business Center, specify the email addresses of RMA approvers in the MailReceiverForItemReturnRequest parameter. This parameter is in the Email group.
  3. In Rhythm Notifications Service, create an Order Return Notification template. Optionally, you can use the default template.