Managing portal users

To open the Portal User InfoViewer, click the Portal Account link in the Contact Information dialog box. The Portal User InfoViewer shows this information:

• The fields under Login Information show the number of times the user has attempted to log in and to answer their security question.
• The Multi-Factor Authentication grid shows each communication method that the user has set up for multi-factor authentication.

  If the Multi-Factor Authentication Add New Method feature toggle is enabled, a user can set up more than one communication method, such as both email and SMS. This provides a fallback option if one method of multi-authentication fails.

• The Logs grid shows logs of actions such as enabling multi-factor authentication and changing the user's password.

Use the Action button in the Portal User InfoViewer to complete these actions:

• Reset Password: Resets a portal user's password.
• Reset Security Answer: Updates the answer to the portal user's security question.
• Reset Multi-Factor Authentication: Disables multi-factor authentication for the portal user.