Pending register transactions

A pending register transaction is created in Infor Public Sector each time a user opens the checkout page in Rhythm for Civics. The pending transaction is used to track the prepare payment call, and the register transaction or drawer transaction key can then be used as a reference in the payment gateway server.

By default, the transaction will remain pending until it is finalized or voided. If the payment process is interrupted for some reason, then it remains pending until the process is completed. For example, if the user navigates away from the checkout page without canceling or completing the process, the transaction will remain pending.

In other cases, the user might complete the transaction in Rhythm for Civics, but the payment process is not completed due to an issue in Infor Public Sector, such as a workflow error.

While the register transaction remains pending, a message is shown in Rhythm for Civics that the payment is still being processed. The user cannot make additional payments until the issue is resolved.

In Infor Public Sector a batch task called Clean Up Pending Register Transactions can be set up to automatically complete or void all pending transactions. You might need to resolve any workflow issues before the task can complete successfully.

For more information, see the Batch Processing documentation in the Infor Public Sector User and Administration Library on docs.infor.com.