Global service request settings
In addition to specifying which service request categories and request types are available in Rhythm for Civics, you can specify which service request information you want to show.
Because these settings apply to all service request types, they are defined using the Request Type Global Parameters dialog box in Infor Public Sector. On the Service Request Type page, click the button and select the Portal Setup tab.
Under Portal Setup tab, you can select the service request information that you want to show for customers and for public users. For example, you might allow customers to add attachments to service requests, but public users can only view attachments.
on theUse the
grid to select the fields that you want to show in different contexts in the card views in My Projects and the lookup.See Card views.
Finally, the Rhythm for Civics.
grid defines how Customer Service details are shown in