Notifications

The notification functionality in Infor Public Sector is used to send automated text or email notifications to users of the Rhythm for Civics site.

For example, users are sent notifications when they create new profiles or when they change their passwords.

Users can select the notifications that they want to receive when they create a profile in the Register New Account widget, or when they click My Profile to open the Account Information widget for an existing user account. In either case, the user clicks the Add New Notification button to select a notification type. Depending on your configuration, there are two different ways to add a notification:

  • If simplified notifications are enabled, the user must select a notification type and a notification method (SMS, Email, or None). The mobile number or email address is taken from the user's contact information.

    To enable this functionality, open the Portal configuration and set the value of the Simplified Notification attribute on the CDR Setup node to True.

  • If simplified notifications are not enabled, the user must select a notification type and a notification method, and they must then specify the mobile number or email address to use for the notifications. The user's contact information is not used.
Note: The notification methods that are shown depend on which methods your agency has configured. For example, if email notifications are not configured, then only SMS notifications can be selected.

To send SMS text messages and emails, you must define your agency's email and text settings. Both of these are configured in the Hansen8 configuration of the associated Infor Public Sector site. Use the EMAIL node of the Hansen8 configuration to specify your agency's email settings. For text messages, Infor Public Sector uses Twilio. Use the Twilio node under the NOTIFICATIONS > Providers node to specify your Twilio account settings.

Note: Twilio is a third-party application, so you must create your own account. There is a small charge for every text message that is sent using Twilio.

In Infor Public Sector you can also add or edit notification templates and record contacts' notification preferences. You can also write formulas in the Workflow Manager to intercept notifications before they are sent and alter or redirect the messages.

See "Notifications" in the Infor Public Sector Agency Personalization Administration Guide.