Adding Messages

Use the Messages tab to record messages and internal action requests, for a reservation from the ResRent Reservation form.

To add renter messages:

  1. Select Reservations > Reservations > Messages button.
  2. Alternatively, select Reservations > Fractional Booking > Messages tab.
  3. Alternatively, select Reservations > CSA/HES > Messages tab.
  4. On the List View tab, select a reservation record that you want to work with.
  5. In the Message Details section, specify this information:
    Type
    Specify the message type. Options include Renter Message, Internal Action Request.
    Note: Internal Action Request is used to send a message regarding reservation to one of the location departments.
    To
    Specify the renter on the account the message is for.
    From Business
    Specify the name of who the message is from.
    Phone
    Specify the return phone number.
    Department
    Specify the department. This field is only available when the Type selected is Internal Action Request.
    Reminder Date/Time
    Specify reminder date/time.
    Received Date/Time
    This field is populated with the date and time the message was Saved.
  6. In the Message section, specify the information that you require.
  7. Click Save. The message is saved and the Messages list is updated.
  8. Alternatively, select the Completed or Cancelled check box to mark the message as Completed or Cancelled.