Status and Status Detail relationship

The Reservation Status is updated by the system based on the value that you specify in the Status Detail field. The table below outlines the Reservation Status and Status Detail relationship.

Table 1. Reservation Status and Status Detail relationship

Main Reservation Status (System Controlled)

 Trigger & Status Detail
Pending
Trigger Status Detail (User Selects)
User manually selects from Status Detail field. Dropped Call
User manually selects from Status Detail field. DNR – Pending
  • User manually selects from Status Detail Location Approval Required field.
  • If CPQ sends Location ApprovalSpecial Request Only flag.
 Location Approval Required
  • Through GDS
 DAC Hold
User selects Pending button on Walk Up popup. Walkup
Reserved
Trigger Status Detail (User Selects)
User manually selects from Status Detail field. Follow Up Required
Closed
Trigger Status Detail (User Selects)
User enters a Chargeback on the Charges/Adjustments Screen Chargeback
Table 2. Rental Status and Status Detail relationship

Main Reservation Status (System Controlled)

 Trigger & Status Detail
Pre-Rent
Trigger Status Detail (User Selects)
  • Vehicle assigned and no credit card authorization on the record and the vehicle has a slot assigned.
  • Vehicle Assignment can be done through: Auto-Assignment, selection from look-up, or Upsell / Swap button selections
 Pre-Assigned
Pre-Assignment but no vehicle was available.Reservation was flagged for Pre-Assignment Pending
  • Loyalty Reservation is Pre-Assigned with a valid form of payment and user selects Yes in the PreRent Question popup.
  • OR updated from Batch Process
 Pre-Rent
When user selects ‘Save Modified’ button NOT manually selectable in the dropdown NonMove Exchange Pending
CPQ sends Vehicle Exception Condition flag during auto assignment and the flag is set to True in the Vehicle tab of the Rent Screen. Assignment Exception Vehicle
CPQ sends Customer Exception Condition flag during auto assignment and the flag is set to True in the Vehicle tab of the Rent Screen. Assignment Exception Customer
Use selects the Waitlist button when the record is in Reserved/Confirmed status or Pre Rent /Pre- Assigned or Pre-Rent / Pre-Rent status Wait
On Rent
Trigger Status Detail (User Selects)
The Exchange check box is selected on the Return tab or the Exchange tab of the Rental Screen Exchange Pending
User selects the WaitlistReservation was flagged for button when the record is in On Rent / Exchange Pending Status Exchange Wait
User manually selects from Status Detail field. For example, renter has brought vehicle in for maintenance and will retain possession of vehicle in case of a oil change on a multi-month reservation. Maintenance
User has scanned vehicle to populate or manually entered the Actual Return Location, Actual Return Date/Time, Vehicle and License Plate fields Returned
ResRent receives a notification that the renter is on the DNR list while the Status is On Rent. On Rent – DNR
  • Vehicle status is updated to Hard HoldOn Rent
 Hard Hold
  • Overdue Batch Job
 Overdue
  • Vehicle/VAS is in customer’s possession but is overdue (not returned at scheduled return time)
  • Status Detail updated during batch job processing
 Overdue Auth Failed: Vehicle/VAS is in customer’s possession but is overdue (not returned at scheduled return time) – authorization is run daily and the authorization has failed

Status Detail updated during batch job processing.

Multi Month Auth Failed: Multi Month rental where a record is Closed and next record cannot obtain payment authorization. The next record will open with this status detail.
Closed
Trigger Status Detail (User Selects)
User selects the Return button and processes the full Return or the User selects the Close button Closed
User manually selects the Void button. Void
Closed Pending
Trigger Status Detail (User Selects)
  • User manually selects from Status Detail field.
 Collection
  • Status is On Rent, and one of the following occurs:
    • Non-Rev Move (Fleet)
    • Vehicle Inventory (Fleet)
    • Service Lane (Fleet)
    • Lot Check (ResRent)
 Aging
  • User selects the Damage check box on the Return screen.
 Damage
  • User selected Vehicle Location to Theft on the Return screen.
 Theft
  • Reservation Type is Insurance/Lease Replacement, and Status Detail is set to Returned, but mandatory Insurance fields are blank.
  • User manually selects from Status Detail field.
 Insurance Replacement Business
  • User manually selects from Status Detail field.
 Payment Due
Table 3. Status Detail - ALL
Status Trigger Status Detail
Pending User Selects Rate Hold button Hold/Quoted
Reserved User selects the Book button Confirmed
Cancelled
  • User selects Cancel button
Cancelled
Cancelled
  • Scheduled job runs to cancel records that are past the hold time.
 Expired
Pre-Rent User manually selects from Status Detail field. Turndown
Pre-Rent
  • Scheduled job to run based on timing rules
  • User Selects the No Show button on the Rental Screen
 No Show
On Rent User selects the ‘Rent’ button on the Estimated Charges block On Rent
Closed When RSY_ReadOnlyDate database field is not Null External